PRIMED logo  

PRIMED | for resilience

Collect, Connect, Reflect.

PRIMED interviewed A Multi-National Global Resilience Director
about the challenges of building a global resilience map.

Q: What do you see as the main difference between a flat and multi-dimensional view of data in the context of Operational Resilience?

Quotes

"Data Segmentation is key, being able to align the interventions or requests to status to specific individuals, departments or even geographies makes a huge difference when contextual escalations are required."

Quotes

Q: What do you see as the issue that not having that multidimensional view presents?

Quotes

"The time to filter, build and cross relate the facts before presenting a status or even requesting a status from individuals or departments is a big problem with flat information. You are also susceptible to misinformation. Furthermore, it makes it even more difficult to keep the information up to date which always cast doubt on the credibility of the status and sometimes the discipline."

Quotes

Q: Conversely what can you do with the multidimensional view that you could not without it?

Quotes

"Simple really, context. The role of the resilience and/or Business Continuity team is to provide context to the risk posture and overall resilience of the organisation. You have got to be able to look at the information from different perspectives as all stakeholders have their primary concerns."

Quotes

Q: What would be the benefits of doing it that way in terms of time, money, control, visibility?

Quotes

"Visibility/Time – Improve engagement into other functions/departments. Reduce the effort required from them to help you. If you can remove friction and work load you'll get buy in. With buy in comes accurate and timely data and information.

"Streamline the gathering and production - Internally within the team, significant and I mean significant time and energy can be saved if you are only focussed on the intervention. You get so much more out of your team if the repeatable and sometimes mundane tasks are systemised.

"Save money - A Huge opportunity, once the data is joined up, to rationalise the business operational reporting. There is so much duplication and overlap between disciplines, such as Risk, Audit, Security, Compliance, Resilience.

"Save time / money – Discovery reduction once the map has been baselined, then it is the change management discipline that keeps it evergreen. The number of times my department has been asked the same questions over and over again beggars belief."

Quotes

Q: If you could automate the way information can be updated so that stakeholders could directly be requested to confirm periodically or input update resilience profiles: Could you provide some commentary on the difference that this would make please?

Quotes

"Simple really. As mentioned in a response to your earlier question. Ask what is changed not what's there. Save time, money, and effort. It makes it non-intrusive, so the end user does not feel aggrieved for repeating themselves.

"Equally as important is it drives a cultural change – an accountable proactive behaviour. People taking ownership and really understanding the implications and value of the information they are responsible for."

Quotes

Q: If you were able to see the dependencies on regulation how would this be a benefit?

Quotes

"This is critical - Collaboration with other stakeholders is key. They are fundamental requirements that are often difficult to gather and connect. Many fails. It's all well showing you get your data back in an hour, but if you can't support a vulnerable customer with a key process you are in trouble.

"It's also another opportunity to remove duplication of effort across some of the other reporting streams and increase the opportunity for other stakeholders to benefit from the centralised data collected."

Quotes

Q: If you could see critical processes in one dashboard and evidence the resilience capability of that process with the visibility of all the key enablers / dependencies, along with the evidence, action and event data for all of those enablers - How much of difference would that make to you?

Quotes

"One of the key challenges is accurately, quickly and comprehensively gathering and surfacing the business facts. Our credibility depends on it. It goes without saying we need to produce reports to the board on observations and recommendations. The data behind the report has to be right, current, and relevant. Moreover, the ability to remove as much latency in the process the better."

Quotes

Q: Do you think an 'Analysis as a service' model for maintenance and updating of information could be of benefit? The theory being that if this is a non-core activity and could possibly be achieved more efficiently using a combination of system and outsourced analyst to chase and manage updates.

Quotes

"Great idea. There is always a 'Swing' in business to invest or cut back certainly in this discipline. If a flexible, scalable model is available that helps business in one of these modes it can only be a good thing."

Quotes

Get in touch

Based in the UK but working globally, let PRIMED help you get a connected perspective.

Arrow

Request a Demo

Let PRIMED show you in real time how our solutions can help your organisation.

Arrow

Icon Edinburgh Office Icon Contact info@PRIMED.tech
Icon Call T: +44 (0) 0161 667 1337 Icon REQUEST DEMO